- Award Winning Top Tier CBD Professional Services Firm
- First Class Training and Development Offered
- Excellent Career Progression Opportunities
I have been tasked by one of my most respected clients to recruit 2x Help Desk Analysts due to growth within their business. Located in Sydney CBD, our client needs 2 Helpdesk Analysts to support their National operations. Responsibilities include adds, moves, and changes throughout the building. The Help Desk Analysts will follow appropriate steps for problem resolution including keeping users informed of problem status and escalating issues to the appropriate technology teams as necessary. Help Desk Phone Support 1. Must have 2+ years providing Help Desk Support services from large environments supporting 1000+ users. 2. Must have law firm / financial services experience 3. Demonstrated work history supporting MS Office Suite is required. MS Office 2007 is a huge plus. 4. Provides problem resolution services and escalates calls in a timely manner. 5. Demonstrates mature troubleshooting skills and develops ability to diagnose problems logically. 6. Utilizes all resources available such as reference materials, other team members, and other groups within the support organization to solve problems when appropriate. Documents problem tickets with accuracy and detail using proper grammar, spelling, and detailed troubleshooting steps taken. 7. Monitors call activity to ensure incoming calls are taken in a timely manner and adherence to service levels. 8. Providing 1st level application support for 3rd party and proprietary applications; and troubleshooting basic network connectivity issues. Your Technical competencies:- You will have undertaken a recognised course in computing and be able to demonstrate your ability to perform and understand basic principles of computer systems You will already be experienced in customer support in an IT environment in a Financial services or similar type of corporate environment You'll possess knowledge of supporting, implementing and maintaining computer and telecommunications systems You'll have exposure to Blackberry, Remote Access and Active Directory Intermediate - Advanced skills in MS Office - Particularly emphasis on word Your Behaviourial Skills:- You will have excellent communication & interpersonal skills with a good command of English Demonstrated Organisational skills with the ability to multi-task under pressure Have the ability to aadapt in a changing environment Demonstrated ability to function as a team member Mandatory Requirement:- A minimum of 1 years Australian Work Experience in an IT Support role in Financial Services or Similar, Supporting Windows with Blackberry, Active Directory and Remote Access exposure You will have an extremely professional approach and be well presentable in a corporate environment Describe your experience to date? What certifications do you hold? What location do you live? Salary expectations? Availability?
To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Richard Bowman on 02 8243 1912 or richard@gemteq.com.au, quoting the Job Title.
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